The use of this site is governed by the policies, terms
and conditions set forth below. Please read them carefully.
Your use of this site indicates your acceptance of these terms and
conditions. Your placement of an order indicates your acceptance
of these terms and conditions. Your submittal of any purchase order
to Upgradebay.com indicates acceptance of these terms and conditions.
These terms and conditions shall supercede any subsequent terms
or conditions included with any purchase order, whether or not such
terms or conditions are signed by Upgradebay.com. Upgradebay.com
reserves the right to make changes to this site and these terms
and conditions at any time.
Return and Exchange Policy
OEM Processors/CPU Return Policy:
Please note that all OEM processors may be returned within 21 days
only for defective exchange. We are not able to accept returns for
refunds on processors under any circumstances. All processors will
be inspected and tested upon return and any damage caused by poor
packaging, overclocking, or other tampering with the processor will
be cause for the return to be refused. Sorry, but as prices are
always changing on CPUs, prices may change without notice and we
do not offer price protection in the event prices rise or fall.
No returns or exchanges accepted on OEM CPUs after 21 days.
Cisco, HP/Compaq, IBM, Dell, Sun, Kingston, Viking, Simple
Tech :
We solely rely on the part number for item identification. Please
check item description with manufacturer before placing your order.
We reserve the right to refuse a return of an item if it is returned
because it doesn't match the description. We do not guarantee
accuracy of item descriptions on our site.
Returns must be 100% complete, brand new factory
sealed merchandise and in original condition, with all the packaging,
manuals, registration card(s), software, cabling and accessories.
For refurbished merchandise, items must still be returned complete
the way you originally received the package. Items returned in used
or altered condition will not be accepted.
We reserve the right to refuse a return on any product
that does not meet these requirements.
Software cannot be returned, no exceptions. Exchanges are
accepted up to a maximum of 7 Business days after receiving the
merchandise. Some special ordered items are not returnable.
There may be a 20% restocking charge on returns
to cover processing, insurance and bank charges. Missing or abused
items are subject to 50% restocking fee or cost to replace, whichever
is higher. Items refused without an RMA number will be subject to
a 20% restocking fee.
Upgrade Bay reserves the right to refuse any merchandise received
without a RMA number. Any return merchandise received without a
RMA number shall be refused and sent back to sender.
IMPORTANT: Once RMA is given, we have to receive the merchandise
maximum of ten (10) business days, no exceptions.
Do not write anything on the box, just put a label indicating
the RMA Number that is clearly visible. Please pack merchandise
properly; there must be a minimum of two inches of popcorn or bubble
wrap shipping materials surrounding the item (s) being sent back.
Original packaging is needed. DO NOT use paper, newspaper
or shopping bags as packing materials! We are not responsible
for losses or damages incurred due to shipping/improper packaging.
Physical damage is NOT covered under ANY circumstances and automatically
VOIDS your warranty on your product.
We also recommend that you insure your return shipment in case
it is lost or damaged. Be sure to use a shipping carrier that can
provide you with proof of delivery for your protection. If
an item is being returned directly to our supplier, make sure you
get the tracking no. and Email us
support@upgradebay.com
the information for faster processing of your request.
Replacement is normally issued within 3-5 business days upon receiving,
unless items are not in stock. Please note that you are responsible
for shipping the defective product back to us and we are responsible
for shipping the replacement back to you. If all components being
sent back are considered to be non-defective by our technical department
you will also be responsible for the return shipping charge. The
serial nos. you are returning should match our records.
CLAIMS/Damaged merchandise
Upgrade Bay staff takes the utmost care in packaging your products
for shipment. All merchandise leaves our warehouse in good condition.
Occasionally, a package may become damaged due to mishandling by
a carrier. Buyer should therefore inspect all packages for damages
before signing delivery receipt. Claims should be filed immediately
with Upgrade Bay. Upgrade Bay will not accept items for return that
have been Physically damaged or misused.
STEPS IN RETURNING & EXCHANGING PRODUCTS
Email or call our Technical Support at 714-528-1800 for an RMA number.
If you placed your order online, you can also use our RMA request
feature which you can find under Support tab at www.upgradebay.com.
The RMA# must be clearly visible on the outside
of the package. A package without RMA# will be refused and returned
back to the sender.
2. Do not write or apply shipping labels directly on the manufacturers
packaging. Box all returns in appropriate shipping cartons.
3. The copy of the invoice must be included with the package, preferably
in the form of a packing slip.
4. All returns must be received within 7 days of the RMA issue date.
After 7 days, the RMA will be cancelled.
5. Upgrade Bay will not issue a second RMA# for the same product.
6. Upgrade Bay will charge the customer account for any item components
discovered missing on your return.
7. All items must be returned in original packaging or they will
be refused.
8. Returns must be sent via Ups, Federal Express, or any Courier
that issues a tracking number. You are also responsible for adequately
insuring the item(s) you are returning.
SEND RETURNS TO THE FOLLOWING ADDRESS:
Upgrade Bay, inc
RMA# XXXX
2322 North Batavia Street,
STE 102,
Orange, Ca 92865.
Cross-Ship/Advance Replacement:
Upgrade Bay does not cross-ship CPUs under any circumstance. All
other items may be cross-shipped if the following criteria is met:
1. The customer first agrees to purchase the replacement item.
2. The same make/model item is in stock. Return shipping costs are
the sole responsibility of the customer. Return shipping is a service
paid to a shipping courier so they will transport your authorized
return to Upgradebay.com.
• Under no circumstance will Upgradebay.com cross-ship merchandise
beyond 30 days from the original invoice date.
Restocking Fee:
A 20% restocking fee will be applied to all returns for refund.
Shipping charges are non-refundable. No refunds after 30 days.
Pricing and Availability
The computer business is a fast-moving industry. Prices, promotions
and product availability are subject to change without notice. Upgrade
Bay sees to it that our price is always in a competitive range.
Therefore, the prices and product availability on our website are
updated everyday. However, errors do occur and we reserve the right
to make changes without notice.
If you have ordered a product that is subject to a price increase,
we will hold your order and inform you of the increase. If a product
is not in stock when you place your order, we will do our best to
let you know. We will also provide you with our best estimate of
when the product will be available. Anticipated delivery dates are
dependent on our suppliers and other factors beyond our control,
and are subject to change.
Shipping Policies and Methods
Order Processing Time:
You can expect your order to be processed within approximately 24-48
hours, provided the items are in stock and there are no problems
with payment verification. Upgrade bay does not guarantee same day-shipping.
Orders placed on Friday after 3.00 PM, Saturday and Sunday will
be processed on Monday or the next business day. All orders will
undergo the usual verification and credit approval.
Rush Processing ( Fedex Standard/P1, Fedex 2-day orders):
Upgrade Bay will rush process your order provided that the following
conditions are met:
• Order is submitted before 3.00 PM PST.
• Your transaction and credit card authorization is successfully
completed before 3.30PM PST.
• Your shipping address matches your credit card billing address
(i.e. No alternate ship to address).
• Rush Processing does NOT apply to Pre-Paid Check orders.
Order Cancellation:
You may request than an order be cancelled provided the order has
not already been processed and shipped. Simply call 1-714-528-1800
during Upgrade Bay’s hours of operation to request an order
cancellation. You will receive a credit for the full amount to your
credit/debit card in approximately 1-2 business days. We strongly
discourage sending order cancellation requests via email because
it is unlikely we will receive the message in time to void the order
due to the sheer volume of emails we receive each day. A 20% restocking
charge will be assessed in the event an order has been processed
and is not on back order.
Change Order:
You may request a change to your order provided the order has not
already been charged to your account. Please call 1-714-528-1800
during Upgrade Bay’s hours of operation to request a change
to your order. Please have your sales order (SO) or customer number
ready for better assistance. We strongly discourage sending change
order requests via email because it is unlikely we will receive
the message in time to make an adjustment due to the sheer volume
of emails we receive each day.
Shipping Methods:
• FedEx Express Saver - 3 to 4 business days + 24-48 hours
to process the order.
• FedEx 2Day - Delivery within 2 business days + 24-48 hours
to process the order.
• FedEx Standard Overnight - Delivery within 1 business day
+ 24-48 hours to process the order.
• Ground - 5 to 7 business days + 24-48 hours to process the
order.
• USPS - APO/FPO orders welcome! Delivery will take approximately
2 to 6 weeks + 24-48 hours to process the order. (Due to military
APO/FPO box size, 19" and larger monitors cannot be shipped
via this method; please remove them from your shopping cart before
proceeding.)
• For HI and AK customers, FedEx can only ship via 2Day, and
the shipping time will not be guaranteed. Therefore, Upgrade Bay
will default to and charge for 2Day air.
• All orders require 24-48 hours processing time before shipping.
• Upgrade Bay does not process orders during weekends.
• No deliveries will be made on Sunday.
• Upgrade Bay does not guarantee same day shipping.
• All orders shipped within CA will be charged sales tax.
• Exact delivery times to HI, AK and PR cannot be guaranteed.
Insurance:
All orders are insured at no additional charge.
Sales Tax
In accordance with statutory regulations, Upgrade Bay charges sales
tax on shipments to customers within the state of California. If
your billing address is outside the state of California but you
want to ship it to California, we will still charge sales tax. However,
if your billing address is in California but shipment is outside
California, we don’t charge sales tax.
California Resellers:
Please fax the reseller permit to 714-528-1400 and attention it
to the Sales order number.
Payment Methods
We accept money orders, cashier's checks and company checks. Please
make checks payable to Upgrade Bay. The amount of the check must
be exactly the total of the order (which includes the shipping and
handling fee, and sales tax, if applicable.) We require a photocopy
of these checks faxed to our office for verification. For company
checks we need a credit card back up.
Credit cards:
Upgrade Bay accepts VISA, MasterCard, Discover and American Express
cards issued in the United States only. All credit card orders are
subject to credit verification and approval. For your protection,
credit card orders shipped to an address other than your billing
address may require additional verification. It's best to call your
credit card company to notate the alternate address for easy processing
of orders. In the event if the ship to address is different from
Bill to address, the customer will have to sign a credit card authorization
form and fax it back to Upgrade Bay. The form is available online
at www.upgradebay.com or by calling customer service at 1714-528-1800.
International customers paying by credit cards:
All international customers have to complete a credit card authorization
form available online at www.upgradebay.com or by calling Customer
Service at 714-528-1800. All credit card authorization forms must
be accompanied with the front and back side copy of the credit card
and a Picture ID.
Wire Transfer:
Complete your order online and we will send you an email for the
wiring instructions. Then call or visit your bank to make the transfer.
Make sure to note your Sales Order Number so that we could verify
your order. Please fax or have your bank fax the transfer confirmation
to 714-528-1400.
We can only process your order once we receive and verify the transferred
funds.
Mail orders:
Send all mail orders and payments to:
UpgradeBay
200 North br /adford Ave, Suite J
Placentia, CA 92870
Setting Terms with Upgrade Bay:
If you want to set terms with our company, you need to provide us
with the following information:
1. Company Profile and History
2. Nature of Business
3. Corporate Directors and Officers
4. References
a. At least 3 Trade references
b. Bank references
Note:
Unfortunately, we do not do terms with resellers. If you cannot
provide the necessary information to set up terms, please contact
our sales department.
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